Privacy policy

PRIVACY POLICY

Last updated: 31 July 2026

This Privacy Policy explains how MechMaxxx Delivery, operating through mechmaxxxdelivery.store (“MechMaxxx Delivery,” “we,” “us” or “our”), collects, uses, stores and shares personal information when you visit our website, purchase a product, contact us or otherwise use our services.

1. Who We Are

For the purposes of applicable UK data-protection law, MechMaxxx Delivery is responsible for deciding how and why your personal information is processed.

Store name: MechMaxxx Delivery
Website: mechmaxxxdelivery.store
Email: support@mechmaxxxdelivery.store
Phone: +44 7474 739594
Address:
20 Tom Morgan Cl
Telford
TF4 2PZ
United Kingdom

Questions or requests concerning your personal information should be sent to support@mechmaxxxdelivery.store.

2. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Identity and contact information

This may include your:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

Order and transaction information

This may include:

  • Products ordered

  • Order number

  • Order history

  • Purchase value

  • Delivery method

  • Payment status

  • Refund and return information

  • Communications concerning an order

We do not directly store complete payment-card details. Payments are processed by Shopify Payments or other payment providers made available during checkout.

Account information

When customer accounts are available, we may collect:

  • Account login information

  • Saved addresses

  • Shopping preferences

  • Account activity

Device and website-usage information

When you access our website, we and our service providers may automatically collect:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Pages viewed

  • Referring website

  • Date and time of visits

  • Shopping-cart activity

  • Cookie identifiers

  • Website interactions

Customer-support information

When you contact us, we may collect:

  • The content of your message

  • Contact details

  • Order details

  • Photographs or documents you voluntarily provide

  • Records of our response

Marketing information

Where applicable, we may collect:

  • Marketing preferences

  • Newsletter subscriptions

  • Advertising interactions

  • Cookie and consent choices

Please do not send sensitive personal information unless it is reasonably necessary for us to handle your request.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you place an order, create an account, complete a form, subscribe to marketing or contact us

  • Automatically through cookies and similar technologies

  • From Shopify and applications connected to our Shopify store

  • From payment processors

  • From delivery and fulfilment providers

  • From fraud-prevention and security providers

  • From advertising or analytics providers, where permitted

  • From publicly available sources where lawful and necessary

4. How We Use Personal Information

We may use personal information for the following purposes.

Processing and fulfilling orders

We use your information to:

  • Process payments

  • Confirm purchases

  • Prepare and dispatch orders

  • Provide delivery updates

  • Manage refunds, returns and cancellations

  • Communicate about your order

Our lawful basis is generally that processing is necessary to perform our contract with you.

Providing customer support

We use your information to answer questions, investigate complaints and resolve problems.

Our lawful basis may be performance of our contract or our legitimate interest in providing customer service and operating our business.

Operating and improving the website

We may use information to:

  • Maintain website functionality

  • Remember shopping-cart contents

  • Diagnose technical problems

  • Analyse website performance

  • Improve products and services

  • Understand how customers use our store

Our lawful basis may be our legitimate interests or your consent where consent is legally required.

Preventing fraud and protecting our business

We may use personal information to:

  • Verify transactions

  • Detect suspicious orders

  • Prevent fraud and abuse

  • Protect customers and our website

  • Enforce our terms

  • Establish, exercise or defend legal claims

Our lawful basis is our legitimate interest in protecting our customers and business, as well as compliance with legal obligations where applicable.

Automated fraud-detection systems may flag an order for manual review, delay, cancellation or a request for additional verification. You may contact us if you believe an order has been incorrectly flagged.

Meeting legal and regulatory obligations

We may process and retain information to comply with:

  • Tax and accounting requirements

  • Consumer-protection requirements

  • Court orders

  • Law-enforcement requests

  • Other applicable legal obligations

Our lawful basis is compliance with a legal obligation.

Marketing

With your consent, or where otherwise permitted by law, we may send information about products, promotions and store updates.

You may unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us at support@mechmaxxxdelivery.store.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

5. Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell products and process orders.

Shopify may process personal information when you visit our store, create an account, use Shopify services or complete a purchase. Shopify may process information as our service provider and, for certain Shopify services, for its own stated purposes.

Where Shopify Network Intelligence or related Shopify features are enabled, Shopify may process information concerning your interaction with our store and other Shopify merchants to provide, personalise, secure and improve Shopify services.

Shopify’s handling of personal information is also governed by its applicable privacy notices.

6. How We Share Personal Information

We may disclose personal information to organisations that help us operate the store and provide services, including:

  • Shopify

  • Payment processors and financial institutions

  • Delivery, courier and fulfilment providers

  • Warehousing and product-supply partners

  • Website-hosting and technical-support providers

  • Customer-service providers

  • Fraud-prevention and cybersecurity providers

  • Accounting, legal and professional advisers

  • Analytics and advertising providers, subject to applicable consent requirements

  • Government authorities, regulators, courts or law-enforcement agencies where legally required

These recipients receive only the information reasonably necessary to perform their services or satisfy legal requirements.

We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets or transfer of the business, subject to applicable data-protection requirements.

We do not exchange customers’ personal information for money. Certain advertising or analytics activities may be treated as “sharing” under some jurisdictions. Where required, these activities are subject to your consent and privacy choices.

7. Delivery and Fulfilment

To fulfil an order, we may provide relevant information to delivery, warehousing, supplier or fulfilment partners, including:

  • Your name

  • Delivery address

  • Telephone number

  • Email address

  • Product and order details

  • Delivery instructions

These details are provided only as reasonably necessary to process and deliver your order.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used for:

  • Website security

  • Checkout functionality

  • Shopping-cart functionality

  • Remembering preferences

  • Website analytics

  • Measuring advertising

  • Personalising content or advertisements

Some cookies are strictly necessary for the website and checkout to operate. Other cookies, including certain analytics and advertising cookies, are optional.

Where required by law, optional cookies are used only after you provide consent through our cookie banner or privacy-preference controls.

You may change or withdraw your choices through the privacy-preference controls available on our website. You can also restrict cookies through your browser, although doing so may prevent parts of the store from functioning correctly.

9. International Data Transfers

Some of our service providers, including Shopify, may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we rely on appropriate legal safeguards where required. These may include:

  • UK adequacy regulations

  • Approved contractual protections

  • The UK International Data Transfer Agreement

  • The UK Addendum to approved standard contractual clauses

  • Other legally recognised transfer mechanisms

10. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, contractual, fraud-prevention and dispute-resolution requirements.

Retention periods may vary depending on the type of information.

For example:

  • Order and transaction records may be retained for the period required by UK tax, accounting and legal rules

  • Customer-service communications may be retained while an enquiry, complaint or legal claim remains relevant

  • Marketing information may be retained until you unsubscribe or withdraw consent

  • Cookie information is retained according to the lifespan of the applicable cookie

  • Account information may be retained until the account is deleted, subject to legal retention requirements

When information is no longer needed, we will delete, anonymise or securely dispose of it.

11. How We Protect Personal Information

We use reasonable administrative, organisational and technical safeguards designed to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

No internet transmission or electronic storage system is completely secure. We therefore cannot guarantee absolute security.

Customers are responsible for keeping account credentials confidential and for notifying us if they suspect unauthorised access to their account.

12. Your Data-Protection Rights

Subject to applicable UK data-protection law and any relevant exemptions, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your information

  • Request restriction of processing

  • Object to processing based on legitimate interests

  • Object to direct marketing

  • Request transfer of information in a portable format

  • Withdraw consent where processing is based on consent

  • Ask for information about applicable automated decision-making

  • Complain to a data-protection authority

To exercise a right, contact:

support@mechmaxxxdelivery.store

We may need to request information to confirm your identity before completing a request. We will respond within the period required by applicable law.

You will not normally be charged for exercising your rights. We may refuse or charge a reasonable fee for requests that are manifestly unfounded or excessive where permitted by law.

13. Complaints

Please contact us first if you have concerns about how we process your personal information:

Email: support@mechmaxxxdelivery.store
Phone: +44 7474 739594

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection supervisory authority.

14. Children’s Privacy

Our store is intended for adults who are legally able to enter into a purchase contract.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information without appropriate authorisation, contact us so that we can review and, where appropriate, delete it.

15. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy, security or content practices of third parties. You should review the privacy policy of any external website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

  • Our practices

  • Our services

  • Shopify functionality

  • Legal or regulatory requirements

  • Service providers

The revised version will be published on this page with a new “Last updated” date. Where legally required, we will provide additional notice of significant changes.

17. Contact Us

For questions, complaints or requests concerning this Privacy Policy or your personal information, contact:

MechMaxxx Delivery
20 Tom Morgan Cl
Telford
TF4 2PZ
United Kingdom

Email: support@mechmaxxxdelivery.store
Phone: +44 7474 739594
Website: mechmaxxxdelivery.store