RETURN AND REFUND POLICY

Last updated: 31 July 2026

This Return and Refund Policy applies to purchases made from MechMaxxx Delivery through mechmaxxxdelivery.store.

1. Our 30-Day Return Policy

You may request a return within 30 calendar days of receiving your order.

All physical products purchased through our store are eligible for return, including sale items, provided that the return complies with the requirements explained in this policy.

To begin a return, contact us at:

Email: support@mechmaxxxdelivery.store
Phone: +44 7474 739594

Please include:

• Your full name

• Your order number

• The product you wish to return

• The reason for the return

• Photographs or videos if the item is damaged, faulty or incorrect

Returns must not be sent before contacting us. We will provide the correct return instructions and authorised return address.

The business correspondence address shown on our website may not be the correct location for receiving returned products. Sending an item without return instructions may delay the return or refund process.

2. Return Eligibility

To qualify for a change-of-mind return under our 30-day policy:

• The return must be requested within 30 calendar days of delivery

• The product must be returned with all parts, accessories, manuals and components originally supplied

• The product must not have been damaged, altered or misused after delivery

• The product should be returned in its original packaging where reasonably possible

• The customer must provide the order number or other reasonable proof of purchase

• The product must be securely packaged for return transport

You may inspect a product as you would reasonably be permitted to inspect it in a physical shop.

We may make a reasonable deduction from the refund where the product’s value has been reduced because it was handled beyond what was necessary to establish its nature, characteristics and functionality.

The absence of original packaging alone does not remove any statutory rights you may have, although the customer remains responsible for packaging the product safely for return.

3. Change-of-Mind Returns

You may return an eligible product because you have changed your mind, ordered the wrong product or no longer require it.

For change-of-mind returns:

• You must contact us within 30 calendar days of receiving the order

• You are responsible for arranging and paying the return shipping cost

• Return shipping costs are not deducted by us unless we arrange a collection at your request

• Original expedited or premium delivery charges are not refundable

• Original standard delivery charges will be refunded where required by applicable UK law

• The product remains your responsibility until it reaches the authorised return location

We strongly recommend using a tracked and appropriately insured delivery service. We are not responsible for a returned product that is lost or damaged during transport arranged by the customer.

4. Large, Heavy and Oversized Products

Some furniture and other large products cannot be returned using standard postal services.

For these products:

• You remain responsible for the direct return cost when returning because you changed your mind

• The cost will depend on the product’s dimensions, weight, location and the collection service required

• Large-item return costs may be substantially higher than ordinary parcel-delivery charges

• You may arrange a suitable insured carrier yourself

• You may ask us whether an authorised collection service is available

When we arrange a collection for a change-of-mind return, the agreed collection cost may be deducted from your refund. We will tell you the amount before arranging the collection.

Contact us before purchasing if you need an estimated return-transport cost for a large or oversized product.

5. Damaged, Faulty or Incorrect Products

Inspect your order as soon as reasonably possible after delivery.

Contact us promptly if your order:

• Arrives damaged

• Is defective

• Is not as described

• Is missing parts

• Is the wrong product

• Is not of satisfactory quality

• Is not fit for its normal or stated purpose

Email support@mechmaxxxdelivery.store with your order number and clear photographs or videos showing the problem.

Where the product is confirmed to be damaged, faulty, incorrect, not as described or otherwise covered by your statutory rights, we will provide an appropriate remedy. Depending on the circumstances, this may include:

• A replacement

• A repair

• Replacement parts

• A price reduction

• A full or partial refund

MechMaxxx Delivery will pay or reimburse reasonable return costs where the product is faulty, damaged on arrival, incorrect or not as described.

Do not arrange an expensive return or collection without first contacting us unless this is reasonably necessary. Unauthorised costs may not be reimbursed where they are unreasonable or avoidable.

This policy does not limit your rights under the Consumer Rights Act 2015.

6. Delivery Damage

Where possible, inspect the external packaging before accepting delivery.

If the packaging or product is visibly damaged:

• Record the damage with the courier where possible

• Take photographs of the packaging before opening it

• Take photographs or videos of the damaged product

• Keep all packaging and delivery materials

• Contact us as soon as possible

Signing for a delivery does not automatically remove your statutory rights. However, reporting damage promptly allows us to investigate the issue with the delivery provider.

7. Missing Parts or Incomplete Orders

If a product arrives with missing components, contact us with:

• Your order number

• The name of the missing part

• Photographs of the product and packaging

• Photographs of any labels or component lists

Where appropriate, we may send the missing component rather than require the entire product to be returned.

8. Order Cancellations Before Dispatch

To request cancellation before dispatch, contact us immediately at:

support@mechmaxxxdelivery.store

We will try to cancel the order before it enters processing or is handed to the carrier. Cancellation before dispatch cannot be guaranteed.

If the order has already been dispatched, you may need to receive it and follow the return procedure described in this policy.

Do not refuse delivery without contacting us first. Refused deliveries may create additional carrier charges or delays.

9. Statutory Cancellation Rights for Online Orders

For most online purchases, UK consumers have a statutory right to cancel without giving a reason.

The statutory cancellation period generally ends 14 days after the day on which you, or a person nominated by you, receives the goods.

To exercise this right, you must send us a clear statement that you wish to cancel. You may do this by emailing:

support@mechmaxxxdelivery.store

After notifying us of a statutory cancellation, you must normally return the goods within 14 days.

Unless the product is faulty, incorrect or not as described, you are responsible for the direct cost of returning it.

Where the statutory right to cancel applies, we will refund:

• The price paid for the returned product

• The cost of our least expensive standard delivery option, where a delivery charge was paid

If you selected a more expensive delivery option, such as express delivery, we are not required to refund the additional amount above the standard delivery cost.

Our voluntary 30-day policy gives you additional time to request a return. It does not reduce your statutory cancellation rights.

10. Refund Inspection

When a returned product is received, we will inspect it and verify:

• The returned product

• Its condition

• Included parts and accessories

• The order information

• The reason for return

• Any reported fault or damage

We will notify you when the return has been inspected and whether the refund has been approved.

A return may be subject to a reasonable deduction where:

• The product was damaged after delivery

• The product was used beyond reasonable inspection

• Parts or accessories are missing

• The product was altered or improperly assembled

• The product was inadequately packaged for return

• The product’s value was reduced by unnecessary handling

No deduction will be made merely because you reasonably inspected the product as you would in a shop.

Deductions will not be used to remove or restrict statutory rights relating to faulty, damaged, incorrect or misdescribed goods.

11. Refund Processing

Approved refunds will be issued to the original payment method.

We will process a refund without undue delay and normally within 14 days after:

• Receiving the returned product; or

• Receiving satisfactory evidence that the product has been sent back, where applicable

Your bank, card issuer or payment provider may require additional time to display the refund after we have processed it.

We cannot normally issue a refund to a different card, account or payment method.

12. Shipping Charges

Change-of-mind returns

The customer pays the direct return shipping or collection cost.

The original standard delivery charge will be refunded only where required by applicable law. Premium, express or upgraded delivery charges are not refundable beyond the cost of the least expensive standard delivery option.

Faulty, damaged or incorrect products

Where a return is required because the product is faulty, damaged on arrival, incorrect or not as described, we will arrange the return or reimburse reasonable authorised return costs.

Partial order returns

If you return only part of an order, the original delivery charge may not be refundable where the delivery cost would have been the same for the products you kept.

13. Exchanges

We do not guarantee direct exchanges.

To request a different item, size, colour or model, contact us at support@mechmaxxxdelivery.store.

Where an exchange is available:

• The original product must first qualify for return

• Any price difference must be paid or refunded

• Additional delivery charges may apply

• Exchange stock cannot be guaranteed

In some cases, the fastest option will be to return the original product for a refund and place a new order separately.

14. Sale and Promotional Items

Sale and promotional items are covered by this Return and Refund Policy.

A discounted price does not reduce your statutory rights. Faulty, damaged, incorrect or misdescribed sale products are handled in the same manner as full-price products.

Where a promotional discount depended on purchasing multiple products, returning part of the order may result in the refund being recalculated based on the products retained.

15. Bundles and Multi-Part Products

Products sold as a set, bundle or multi-part package must generally be returned together unless:

• Only one part is faulty

• We agree to replace an individual component

• We provide different written instructions

If part of a bundle is kept, the refund may be adjusted to reflect the value of the retained products.

16. Return Packaging and Transport

Customers must take reasonable care when preparing products for return.

Please:

• Disassemble the product where reasonably required

• Protect surfaces and fragile components

• Secure all loose parts

• Use suitable protective packaging

• Include all accessories and components

• Avoid attaching shipping labels directly to retail packaging where possible

• Keep proof of postage or collection

Where damage occurs because the customer used inadequate packaging or an unsuitable carrier, we may make a reasonable deduction from a voluntary change-of-mind refund.

17. Failed or Refused Deliveries

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because:

• The address was incorrect or incomplete

• Delivery was repeatedly attempted

• The customer failed to collect the order

• The customer refused delivery without an agreed cancellation

We may deduct reasonable return or redelivery costs from any refund where legally permitted.

This does not apply where delivery was refused because the goods were visibly damaged or where the refusal was otherwise legally justified.

18. Chargebacks and Payment Disputes

Contact us before opening a payment dispute where reasonably possible so that we can investigate and resolve the matter.

Opening a chargeback does not replace the return process and does not automatically mean that a refund is due.

Where a chargeback has been opened, we may provide the payment provider with relevant order, delivery, communication and return records.

Nothing in this section limits your right to contact your bank or payment provider.

19. Your Statutory Rights

Nothing in this Return and Refund Policy excludes, limits or replaces rights available to consumers under applicable UK law.

Goods must be:

• Of satisfactory quality

• Fit for purpose

• As described

Where goods do not meet these requirements, you may have rights to reject them, receive a repair or replacement, obtain a price reduction or receive a refund depending on the circumstances and the time that has passed.

20. Contact Information

To request a return, cancellation, refund, replacement or assistance with a damaged or faulty product, contact:

MechMaxxx Delivery
20 Tom Morgan Cl
Telford
TF4 2PZ
United Kingdom

Email: support@mechmaxxxdelivery.store
Phone: +44 7474 739594
Website: mechmaxxxdelivery.store

Please do not send products to the correspondence address unless we have confirmed in writing that it is the correct authorised return location.